Frequently Asked Questions

The Parent Child Connection Center provides:

• Parent-child coaching
• Reunification coaching
• Individual parenting coaching
• Co-parenting support
• High-conflict parenting coaching
• Parenting education
• Standard supervised visitation
• Supported or coached supervised visitation
• Monitored exchanges
• Family communication support
• Court-ordered family services
• Factual attendance, progress, and observation reports when authorized

Service availability may vary based on location, staffing, safety considerations, and the requirements of the court order.

Parent-child coaching is a structured, goal-focused service that helps parents and children improve communication, understand relationship challenges, establish appropriate boundaries, and develop healthier ways of interacting.

A coach may meet with parents and children separately or together, depending on the family’s circumstances, the child’s readiness, the purpose of the service, and any applicable court orders.
Coaching may include parenting education, communication exercises, conflict-reduction strategies, accountability planning, emotional regulation skills, and guided parent-child interactions.

Yes. Reunification coaching supports families experiencing parent-child estrangement, disrupted contact, resistance to contact, prolonged separation, or significant relationship conflict.

The process may include:

• Parent intake and readiness meetings
• Individual parenting coaching
• Child preparation and support
• Education about the effects of family conflict
• Communication and emotional regulation exercises
• Gradually structured parent-child contact
• Supported parent-child sessions
• Progress reviews and recommendations for the next coaching steps

Reunification coaching does not guarantee reconciliation, restored visitation, changes to custody, or a particular court outcome. Progress depends on several factors, including emotional and physical safety, consistency, accountability, readiness, participation, and compliance with applicable court orders.

No. Coaching is not psychotherapy, mental health treatment, diagnosis, or a substitute for services provided by a licensed mental health professional.

Coaching focuses on present-day goals, parenting skills, communication, accountability, conflict reduction, relationship-building, and practical strategies for improving family interactions.

If a participant appears to need clinical mental health treatment, substance use treatment, crisis intervention, or another specialized service, the Parent Child Connection Center may recommend that the individual obtain assistance from an appropriately licensed provider.

Yes. We provide age-appropriate coaching and support for children and adolescents involved in parent-child relationship challenges, family transitions, reunification, supervised visitation, or high-conflict family circumstances.

The child’s age, developmental needs, emotional safety, comfort level, and readiness are considered throughout the process. Children are not expected to resolve adult disputes, choose between their parents, or assume responsibility for repairing the family relationship.

Our professionals work to ensure that the child has an appropriate voice without placing the child in the middle of the parental conflict.

Participation requirements depend on the service, the family’s circumstances, and the court order.
In many court-involved cases, both parents or legal guardians must complete an intake, provide relevant documents, sign required agreements, and cooperate with scheduling before services can begin. A parent’s refusal or failure to participate may delay or prevent certain services.

When appropriate and legally authorized, some parenting coaching services may be provided to one parent individually.

Yes. We provide structured supervised visitation to support safe and appropriate contact between a parent and child. A trained visitation professional observes the visit, helps maintain established boundaries, and documents relevant information according to the service agreement and applicable court order.

Depending on the selected service, staff may provide limited coaching and redirection to help the parent respond appropriately to the child, maintain boundaries, and create a more supportive interaction. Supervised visitation is not therapy. Our staff do not determine custody, modify parenting schedules, or guarantee that supervision requirements will be changed.

A monitored exchange allows a child to transition from one parent to the other in a structured setting while reducing direct contact and conflict between the parents. Staff monitor the exchange, help maintain established boundaries, and document relevant events when required. Monitored exchange staff do not mediate disputes or allow parents to renegotiate the parenting schedule during the exchange.

Many parenting, co-parenting, and family coaching services may be provided through secure virtual appointments.

Supervised visitation, monitored exchanges, and some parent-child coaching sessions generally require in-person participation. The appropriate format depends on the requested service, safety considerations, family circumstances, and applicable court requirements.

Yes. We accept certain court-ordered parenting, reunification, supervised visitation, monitored exchange, and family coaching cases.

Before services begin, families may be required to provide:

• A complete and current court order
• Custody or parenting-time documents
• Relevant modifications or injunctions
• Attorney and court information
• Identification and contact information
• Releases of information
• Completed intake and consent forms
• Emergency contact information
• Relevant family or service records
• Required fees or retainers

A court order must clearly identify the service being requested and the responsibilities of each party. If an order is unclear, incomplete, or inconsistent with the Center’s policies, clarification or an amended order may be required before services can begin.

Yes. The Parent Child Connection Center does not represent either parent and does not take sides in custody or parenting disputes. Our role is to provide the authorized service, support appropriate parent-child interaction, maintain professional boundaries, and document relevant information objectively.

The Center is not a party’s advocate, attorney, custody evaluator, guardian ad litem, or expert witness unless a separate written agreement specifically establishes another role.

When authorized or required, the Parent Child Connection Center may provide:

• Attendance records
• Participation summaries
• Factual progress updates
• Supervised visitation observations
• Documentation of cancellations or missed appointments
• Records of compliance with program requirements
• Recommendations concerning the continuation or structure of coaching services when within the professional’s role

Reports are limited to the service provided and the information reasonably available to the Center. We do not conduct custody evaluations or make legal decisions regarding custody or parenting time.

Reports, letters, record preparation, attorney consultations, depositions, subpoenas, and court testimony may require separate fees.

The Center respects each participant’s privacy. However, court-involved coaching and supervised visitation services may not have the same confidentiality expectations as private mental health treatment.

Information may be shared when:

• Authorized by a signed release
• Required by a court order
• Requested through a legally valid subpoena
• Necessary to coordinate the authorized service
• Required by law
• Necessary to address an immediate safety concern
• Required under mandatory-reporting obligations

Participants should not assume that statements made during court-involved services will remain completely private. The limits of privacy and information sharing will be explained during intake.

Applicable staff members must follow federal and state laws concerning suspected child abuse, neglect, abuse of an elderly or dependent adult, threats of serious harm, and other mandatory-reporting situations.

If a safety concern arises, staff may pause or end a session, contact emergency services, notify the appropriate authorities, or take other actions permitted or required by law and Center policy.

No. The Parent Child Connection Center is not an emergency response or crisis intervention program.

If someone is in immediate danger, call 911 or go to the nearest emergency room. Individuals experiencing a mental health or suicide-related crisis may call or text 988 in the United States.
Safety emergencies should not be reported through routine email, voicemail, or the website contact form.

Most coaching, supervised visitation, monitored exchange, court-reporting, and other court-involved services are self-pay and may not be covered by health insurance.

Participants are responsible for understanding the fees associated with their services. Payment requirements, retainers, cancellation fees, and responsibility for dividing costs between parents will be explained before services begin.

The Parent Child Connection Center does not determine which parent is legally responsible for payment unless that responsibility is clearly stated in a court order or written agreement.

Fees depend on the type of service, the number of participants, the length and location of appointments, documentation requirements, and whether the case is court-involved.

Additional fees may apply for:

• Intakes and consultations
• Administrative retainers
• Record review
• Written reports or letters
• Travel or off-site services
• Attorney communication
• Subpoena compliance
• Depositions or court testimony
• Late cancellations or missed appointments

Families will receive information about applicable fees and payment requirements before services are scheduled.

Appointments require advance scheduling and reserved staff time. Late cancellations, missed appointments, late arrivals, or failure to provide required documents may result in fees, shortened sessions, rescheduling, or a delay in services.

Repeated cancellations, nonpayment, unsafe conduct, failure to follow program rules, or continued nonparticipation may result in the suspension or termination of services. When applicable, the Center may document these occurrences in reports or progress updates.

The length of services varies. It depends on the family’s goals, consistency, level of conflict, safety concerns, participation, the child’s readiness, progress, and applicable court orders.

Some families may need short-term coaching, while complex or court-involved cases may require a longer process. The Center cannot guarantee a completion date or specific result.

No. The Parent Child Connection Center cannot modify, interpret, or override a court order.
Parents must follow the current order unless the court approves a modification or both parties are legally permitted to make a different written agreement. Questions about legal rights or court-order interpretation should be directed to an attorney.

Staff may be required to respond to a valid subpoena or court order. Court appearances, depositions, preparation time, travel, attorney conferences, and record production are subject to availability, Center policies, and applicable fees.

Participation in services does not automatically mean that a coach or visitation professional will be available to testify or provide an expert opinion.

The Parent Child Connection Center operates from values of compassion, dignity, accountability, safety, restoration, and respect for the importance of healthy family relationships.

Faith-based principles may be incorporated when requested and appropriate. We respect each family’s beliefs, culture, values, and individual circumstances. Faith-based content is not required or forced upon participants.

Contact our intake team and explain which service you are requesting. Our team will gather basic information about your family, review any applicable court orders, explain program requirements, and identify the appropriate next steps.

The intake process may include:

1. Submitting an inquiry or speaking with an intake coordinator.
2. Providing the current court order and relevant documents.
3. Completing separate intake forms when required.
4. Reviewing and signing service agreements and releases.
5. Paying applicable intake fees or retainers.
6. Completing individual intake appointments.
7. Receiving scheduling instructions after all requirements have been met.

Appointments are not confirmed until the required documents, completed forms, authorizations, and payments have been received.

The information on this website is provided for general educational purposes and does not constitute mental health treatment, legal advice, a custody evaluation, or a guarantee of services or outcomes.
Families should consult a qualified attorney regarding legal questions and an appropriately licensed healthcare professional regarding mental health or medical concerns.